Phoenix Progress is committed to protecting your personal data and respecting your privacy. This Privacy Notice explains how we collect, use, store and protect your information in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
 

Who We Are
Phoenix Progress is an alternative provision and education support provider working with children, young people, families and local authorities.
 

We act as a Data Controller for the personal data we process.
 

Contact Details
Phoenix Progress
The Gatehouse

The Old Rectory

Claydon

IP6 0EQ
Email: jonathan@phoenixprogress.co.uk
Telephone: 07715536998
 

Data Protection Officer
Jonathan Henery
Email: jonathan@phoenixprogress.co.uk
 

What Information We Collect
We may collect and process the following types of personal data:
- Learner and family details
- Education, attendance and progress information
- Safeguarding and welfare information
- Health and SEND information where required
- Staff and recruitment information
- Contract and commissioning information
 

How We Use Your Information
We use personal data to:
- Deliver education and support services
- Safeguard children and young people
- Meet legal and contractual obligations
- Work with local authorities and partners
- Manage staff and operations
 

Lawful Basis for Processing
We process personal data under the following lawful bases:
- Legal obligation
- Public task
- Contract
- Vital interests
- Legitimate interests
- Consent (where applicable)
 

How We Store Your Information
Data is stored securely in approved systems such as Bromcom and protected by access controls, encryption and security monitoring.
 

Data Sharing
We may share information with:
- Local authorities (e.g. Suffolk County Council)
- Safeguarding partners
- Education providers
- Health and social care services
- IT and system providers under contract
 

We only share data where lawful and necessary.
 

How Long We Keep Your Information
We retain personal data in line with our Data Retention & Disposal Policy. Learner records are normally retained until Date of Birth + 25 years.
 

Your Rights
You have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request erasure (where applicable)
- Restrict processing
- Object to processing
- Data portability (where applicable)
 

To exercise your rights, contact our Data Protection Officer.
 

Data Security
We use technical and organisational measures to protect personal data including:
- Role-based access controls
- Secure systems and servers
- Encrypted data transfers
- Staff training
 

Data Breaches
Any data breach is managed in line with ICO guidance and reported where required.
 

Complaints
If you are unhappy with how we use your data, you have the right to complain to the Information Commissioner's Office (ICO):
www.ico.org.uk
 

Policy Review
This Privacy Notice is reviewed annually.
 

Last updated: 12/01/2026